HINA is different. We provide a contact centre solution focused directly on serving SME’s. With HINA all you need to start your contact centre is choose a number for your business. Leave the rest to us!
GET STARTEDAny one from any department can use the solution with no prior training
99% up-time hosted on servers with local and international redundancies
Scale-able to any size and fits any requirement
Unlock endless features with HINA. Here are some of the most important functionalities of the platform.
Unified, geographical or toll free number integration
Make and receive calls via soft phone application, personal computers, IP telephones and more
Integrate key employee mobile numbers within the call centre to keep them connected without the need of an internet connection
Unlimited internal extensions for employees. This works locally and internationally
Call Recording
Completely cloud based. No equipment or infrastructure required
Real-time dashboards to monitor your establishment’s communication performance
Implementing an on-premise call center can take up to several months because companies must purchase hardware and licenses, set up the infrastructure, and find compatible software. On the other hand, setting up cloud-based call centers involves installing an app on a computer that functions out of the box.
Companies must determine whether they want capital expenditures or operating expenditures when choosing between an on-premise call center and a cloud call center. On-premise call centers require upfront costs for hardware, licenses, and housing servers onsite. They also require onsite installations once every 5-10 years as hardware ages and technology evolves. Conversely, cloud call centers do not require a large upfront hardware or
Companies must determine whether they want capital expenditures or operating expenditures when choosing between an on-premise call center and a cloud call center. On-premise call centers require upfront costs for hardware, licenses, and housing servers onsite. They also require onsite installations once every 5-10 years as hardware ages and technology evolves. Conversely, cloud call centers do not require a large upfront hardware or software cost.
Organizations find cloud call centers attractive because they can deploy them in a matter of minutes. Cloud call centers also require no capital investment up front, and they empower companies to take advantage of state-of-the-art capabilities that elevate legacy call centers to modernized call centers.
